Nowadays, the work performed by employees on a day-to-day basis isn't typically a well-defined sequence of tasks, but rather depends much more on the so-called knowledge workers to evaluate the data specific to the case and to collaborate with others to achieve their goals. To be able to better assist these kinds of users, traditional Business Process Management (BPM) Suites have evolved to include much more advanced features related to this case management. On top of that, these workers could benefit a lot from advanced applications, customized to the use case they are trying to solve. In this session, you will receive a deep dive from the experts into what case management is and how we extended our existing framework to better support these kinds of use cases. We will show how you can also develop a customized application on top of Red Hat JBoss BPM Suite more quickly, taking advantage of these advanced capabilities.